Returns & Refunds Policy

Firstly, if you have the need to consider refunds and returns, you likely ordered a product from us, which means we owe you a Thank you!

Nothing makes us happier than a happy and satisfied customer, and hence we strive to deliver an amazing product and an even more awesome customer experience, and promise to make right any hiccups that come along the way!

Cancellations

To cancel or edit your order after making the payment on the website, whatsapp our Customer Care at +918369686818 or email us on orders@cupiditee.com within 12 hours of placing your order. If the order hasn’t been dispatched by us, we will be happy to help you out.

Returns

Yep. Returns Happen. But we want customers that love us, so glance over these points you might want to know:

You can raise a return request by dropping an email at orders@cupiditee.com with your order details and reason for return.

Our policy lasts 14 days from the date of delivery. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging and with any additional free gifts(if applicable).

Shipping & COD costs are non-refundable.

For India:

We offer free returns for Clothing and Footwear Products! Basically, If its something that doesn’t fit you, rest assured, the returns are on us!

For other product categories(non-size oriented – like jewellery, bags and accessories), if you are not happy with the product for any reasons (which is not very likely, but, just in case) you can return the products within 14 days of delivery. You will be responsible for paying for your own shipping costs for returning your item. You can ship us the products yourself at the given address. We can also try to arrange for a return pick up for you. In this case, if you receive a refund, the cost of return shipping will be deducted from your refund.

For Rest of The World:

Returns are not available for International orders at the moment. However, if you still wish to return your order for any reason, please write to us and same shall be handled on case to case basis. In such a case, you need to return the products within 14 days of delivery. You will be responsible for paying for your own shipping costs for returning your item. Shipping & Handling costs are non-refundable. You have to ship us the products yourself at the given address. You can write to us and we can try to also arrange for a return pick up for you if possible. In this case, if you receive a refund, the cost of return shipping will be deducted from your refund or invoiced to you separately.

Exchanges

We only replace items if they are defective or damaged. If you receive a wrong order or a defective or damaged product, send us an email at orders@cupiditee.com within 3 days of receiving the order(preferably with a picture) and we would do the needful.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be returned or refunded. Please mail us about the same for more details.

Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods.

Additional non-returnable items:
* Gift cards
* Customized Products

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund of the order amount (shipping fees excluded) will be processed as Store credits to your Cupiditee Account Wallet, within 3-10 working days. These credits can be redeemed against any future orders by choosing Pay By Wallet at checkout.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@cupiditee.com.

Return Shipping

To return your product, please email us at orders@cupiditee.com for the mailing address.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item yourself, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Make sure you pack the items well before shipping them back. Any damages to the product while return shipping is solely the customers responsibility.

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