FAQ’s

Currently we offer the following payment options:

>Credit Card | Debit Card | Net Banking | PayUMoney Wallet

>Paypal

>Cash on Delivery – COD (India only)

>Bank/Wire Transfer

Credit & Debit Card payments can be done using the PayUMoney or the Paypal gateway.

If these don’t work for you, get in touch with our Customer Service at +91 8369686818 or mail us at or****@cu*******.com

It is absolutely safe to use your plastic money on our website. Your bank approves the transaction directly and we do not retain any card information. Cupiditee assures you that we use the safest method of online payment available for the net today and we love shopping online without the stress of being available to pay COD on the door. So be assured, it’s completely safe and convenient to use your card on our website.

Cash-On-Delivery is an alternate payment mode for all those who do not wish to use their cards to make the transaction. With COD, you pay at the door when the delivery is made to you.This payment option is available currently only for India.

Yes, there is a Rs. 65 extra charge for COD. This is because it is more expensive for us than credit/debit card transactions and we think it’s fairer to charge Rs.65 from COD customers than to add the cost to all our products and increase prices for everyone. Hope you understand!

We accept:

VISA | Master Card | Maestro

If you do not own any of the above cards, you can choose the COD or Bank Transfer option!

If the payment is approved, your order will be placed. It has never happened that a customer is charged, and the order isn’t processed. However, if needed, do not hesitate to call customer service and confirm your order.

You can raise a return request by dropping an email at or****@cu*******.com with your order details and reason for return. Our policy lasts 7 days from the date of delivery.

For India:
We offer free returns for Clothing and Footwear Products! ]!
For other product categories(like jewellery, bags and accessories), if you are not happy with the product for any reasons (which is not very likely, but, just in case) you can return the products within 14 days of delivery. You will be responsible for paying for your own shipping costs for returning your item.

Certain products are marked as preorder. Pre-order products are made on order basis and hence cannot be returned/exchanged.

For Rest of The World:
Returns are not available for International orders at the moment. However, if you still wish to return your order for any reason, please write to us and same shall be handled on case to case basis. In such a case, you need to return the products within 7 days of delivery. You will be responsible for paying for your own shipping costs for returning your item. Shipping & Handling costs are non-refundable.

We only replace items if they are defective or damaged. If you receive a wrong order or a defective or damaged product, send us an email at or****@cu*******.com within 3 days of receiving the order(preferably with a picture) and we would do the needful.

Only regular priced items may be refunded, unfortunately sale items cannot be returned or refunded. Please mail us about the same for more details.

Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods.

Certain products are marked as pre-order. Pre-order products are made on order basis and hence cannot be returned/exchanged.
Additional non-returnable items:

* Final Sale
* Gift cards
* Customized Products

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned after more than 7 days from delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund of the order amount (shipping fees excluded) will be processed as Store credits to your Cupiditee Account Wallet, within 3-10 working days. These credits can be redeemed against any future orders by choosing Pay By Wallet at checkout.

Sorry, Shipping, Handling & COD costs are non-refundable.

You can ship us the products yourself at the given address. We can also try to arrange for a return pick up for you if possible. In this case, if you receive a refund, the cost of return shipping will be deducted from your refund. Please write to us about the same.

If you are shipping an item yourself, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Make sure you pack the items well before shipping them back. Any damages to the product while return shipping is solely the customer’s responsibility.